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Appointment Scheduling (Afspraken)

The appointment scheduling feature enables case workers to schedule meetings, hearings, and appointments related to case processing.

Overview​

Many case types require in-person or virtual meetings (e.g., complaint hearings, permit consultations, inspections). This feature integrates appointment scheduling into the case workflow.

Planned Features​

  • Appointment creation -- Schedule appointments linked to specific cases.
  • Calendar integration -- Sync with Nextcloud Calendar for availability management.
  • Participant management -- Invite internal and external participants.
  • Location management -- Track physical or virtual meeting locations.
  • Reminder notifications -- Send reminders to participants before appointments.
  • Appointment types -- Configure different appointment types (hearing, consultation, inspection, etc.).
  • Outcome recording -- Document appointment outcomes and link them to the case file.
  • Rescheduling -- Handle cancellations and rescheduling with notification to all parties.

Status​

This feature is defined in the spec at openspec/specs/appointment-scheduling/spec.md and is planned for future implementation.