Zaak Intake Flow

The zaak intake flow manages the process of receiving, validating, and registering new cases (zaken) in the system.

Overview

The intake flow is the entry point for new cases, whether they originate from citizen requests, internal processes, or external system integrations.

Intake form -- Structured form for capturing initial case information.
Case type selection -- Choose the appropriate zaaktype during intake.
Automatic numbering -- Generate unique case identifiers (e.g., ZAAK-2026-0001).
Validation -- Verify required fields and data quality during intake.
Document attachment -- Upload supporting documents during case creation.
Initiator registration -- Record the person or organization initiating the case.
Initial status -- Automatically set the initial status based on the case type configuration.
Deadline calculation -- Calculate the processing deadline based on the case type's configured processing period.
Assignment -- Optionally assign the case to a handler during intake or route to the werkvoorraad.

DSO Omgevingsloket -- Receive intake from the national digital permit system.
E-mail intake -- Create cases from incoming email.
API intake -- Accept cases via ZGW-compatible API endpoints.

This feature is defined in the spec at openspec/specs/zaak-intake-flow/spec.md and is planned for future implementation.