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Case Email Integration

The case email integration feature enables linking email communication to cases and creating cases from incoming emails.

Overview​

Email is a common communication channel in Dutch government case processing. This feature bridges email and case management to ensure all correspondence is properly filed and traceable.

Planned Features​

  • Incoming email to case -- Automatically or manually create cases from incoming emails.
  • Email filing -- Associate sent and received emails with existing cases.
  • Email templates -- Predefined templates for common case correspondence.
  • Correspondence tracking -- Track all email interactions within the case audit trail.
  • Attachment handling -- Automatically attach email attachments as case documents.
  • Notification emails -- Send automated status update emails to case participants.
  • Reply tracking -- Link email replies back to the originating case.
  • Integration with Nextcloud Mail -- Leverage the built-in Nextcloud Mail app for email handling.

Status​

This feature is defined in the spec at openspec/specs/case-email-integration/spec.md and is planned for future implementation.